We stay involved long after your system is up and running. Once a customer is working with our software, Mecalux offers ongoing, comprehensive software maintenance services.
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License management
Receive product updates and patches. Mecalux invests a great deal of its business resources in the improvement and ongoing development of its software solutions to pass onto its customers.
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Remote support
Enjoy support from our team. Choose from options such as: Monday to Friday, 8 am to 6 pm office hour assistance; to the more extensive 365 days a year, continuous customer care package. Any customer with an active license can sign up for our remote support service.
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System monitoring
Remote support also includes proactive monitoring via the Easy Monitor tool, which checks periodically that all critical aspects of your installation are running smoothly.
